If you’re concerned about how we handle your personal information, please tell us. We’ll acknowledge your complaint and look into it.
How to contact us
- Email: Amanda@ajcmedsecservices.co.uk
- Post: Complaints AJC Medical Secretary Services Ltd, Suite 2,
Tredomen business and Technology Centre,
Tredomen Park, Ystrad Mynach,
CF82 7FQ
- Phone: 07496 571624 (Mon–Fri, 9-5pm)
- In person: By appointment. Contact us to arrange.
- If you contact us via social media, we’ll ask for a more secure way to continue the conversation.
What to include
- Your name and contact details.
- What happened and when (include any reference numbers if you have them).
- How you’d like us to contact you (email, phone, post).
- If you’re representing someone else, please confirm your authority.
What happens next
- Acknowledgement: We’ll confirm we’ve received your complaint within 30 days and let you know how we’ll keep you updated.
- Investigation: We’ll make enquiries without undue delay. If we need more information to understand your concern, we’ll ask you promptly.
- Updates: We’ll keep you informed about timelines and any delays.
- Outcome: We’ll explain what we’ve found and any actions we’ve taken.
If you’re not satisfied
- You can request an internal review by a senior member of our team.
- You can also raise your concern with the relevant data protection supervisory authority.
Accessibility
- We can provide information in accessible formats and make reasonable adjustments. Please tell us what you need.
Privacy
- We’ll use the information you provide to handle your complaint. We keep complaint records only as long as necessary. For more information, see our Privacy Notice.
