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Looking for a new medical secretary?

Medical secretaries play a pivot role ensuring the smooth running of medical practices. The position requires balancing multiple duties whilst maintaining a high level of organisation and attention to detail.

For any practice a medical secretary is often the first point of contact for patients forming their initial impression of the practice. Their role requires a combination of empathy, clarity and professionalism. Medical secretaries really set the tone for the patient experience.

Medical secretaries also act as a conduit between patients and healthcare providers, relaying messages and clarifying instructions. This requires an understanding of medical terminology and the ability to simplify complex information for patients. For example, when explaining pre-surgery preparations, they must ensure patients understand the steps to follow, reducing anxiety and promoting compliance.

Handling sensitive situations is another critical aspect of their role. Whether scheduling follow-up appointments, or discussing billing inquiries, medical secretaries must approach each interaction with tact and composure. By maintaining a calm attitude, they help ease patient concerns and build trust.

A good level of emotional intelligence is a key trait. All five components lend themselves to the key traits of a medical secretary.

1. Self-awareness
2. Self-regulation
3. Motivation
4. Empathy
5. Social skills

When searching for a new medical secretary pay due consideration to these five components, which are oftentimes overlooked.

If you are looking for a new medical secretary for your practice we believe we at AJC Medical Secretary Services can tick all the right boxes and have all the right traits to offer a professional medical secretary service to any consultant in any specialism.